Whatever your preferred way of getting help — we're there.
Instant answers from our support agents. Available 24/7 on every page of the site.
Start Chat
Browse our self-service resources before opening a ticket — most questions are already answered.
Step-by-step guides, screenshots and walkthroughs covering hosting, email, domains, ERP and more.
Browse Articles
Maintenance windows, new product launches and important service notices, published in real time.
Read Announcements
Live operational status of every product line. Check before reporting an issue.
View StatusEvery ticket is treated with the seriousness it deserves.
Average reply time on live chat — even at 3 AM on a Sunday.
Maximum response time for standard tickets across the year.
Of tickets are resolved at first response by our L1 engineers.
All our agents are fully bilingual French & English.
Log into your client area to manage your services, tickets, invoices and account details. Returning customers get faster pre-authenticated support.
Top questions we receive every day from our customers.
Visit the password reset page and enter your account email. You will receive a secure reset link within seconds.
Log in to your client area, open the service you want to upgrade and click "Upgrade / Downgrade". Changes apply immediately and the invoice is prorated.
All invoices are available under Billing → My Invoices in your client area, in PDF format.
Yes — every new hosting client is entitled to a free migration assist from their previous provider. Open a ticket and our team will take care of the rest.
Send an email to security@digikuntz.com with a description, IP addresses and any logs. Our team responds within 30 minutes, 24/7.
Of course. Use the contact form to request a call — sales engineers, ERP consultants and DevOps experts are available.
Copyright © 2026 digiKUNTZ by Gic Promote Ltd. All Rights Reserved.